Delivery & Returns
Plain and simple — here's exactly how your parcel travels to you, and what to do if something isn't right. Questions at any step? Message us and we'll help.
Delivery in Dhaka
Delivery charge inside Dhaka city is shown at checkout, and parcels usually arrive within the estimated delivery window shown at checkout after we confirm your order.
Delivery outside Dhaka
Anywhere else in Bangladesh, the charge is shown at checkout and delivery usually takes the estimated delivery window shown at checkout after confirmation.
Free delivery threshold is shown at checkout.
How your order is processed
- We call to confirm your order shortly after you check out (or message you on Facebook if calling isn't convenient).
- Confirmed orders are packed by hand the same day or the next morning.
- Your parcel travels with a trusted courier, and the courier will call you before delivering — so please keep your phone nearby.
Returns & exchanges
The current-day window
You can request an exchange or return within the current days of delivery. To be fair to every family, items must be:
- Unworn and unwashed — tried on over a onesie is fine;
- Complete with tags still attached;
- In their original condition, ready for another baby to love.
How to request one
Message us on Facebook with your order number (it looks like AW-XXXXXX) and a line about what you'd like to exchange or return. We'll reply with the next steps — usually the same day.
If an item arrives damaged or wrong
We're truly sorry when that happens — it shouldn't. Send us a photo with your order number and we'll either send the correct item or refund you via your original payment method. You won't pay any delivery charge for our mistake.
Items we can't take back
For hygiene reasons, innerwear, socks and caps cannot be returned or exchanged once opened — unless they arrived damaged or incorrect. We're sure you understand: it's the same rule we'd want any shop to follow for our own baby.